Contact Us

Welcome to CEXLIRAY

We are committed to providing responsive and reliable customer support throughout your skincare shopping experience.

Whether you need assistance with product information, skincare routines, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our skincare collection, our customer care team is here to help.

For questions regarding orders, delivery, skincare products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@cexliray.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For skincare-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • Relevant details about product condition, packaging, texture, or other product concerns

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@cexliray.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Skincare product information
  • Product usage and skincare routine guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product ingredients and formulation information
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected items.

4. Product Support

CEXLIRAY offers a curated collection of skincare products inspired by the fusion of botanical ingredients and science-focused skincare. Our collection focuses on deep hydration, brighter-looking skin, and skin nourishment and repair, with gentle formulations designed to support everyday skincare needs.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product ingredients and formulations
  • Hydration and moisture care
  • Brightening and revitalizing skincare
  • Skin nourishment and barrier-supporting care
  • Daily skincare routines and product usage
  • Product texture and application guidance
  • Product care recommendations
  • Included accessories, where applicable
  • Recommended usage
  • Product variations
  • General skincare questions

Because ingredients and usage instructions vary between products, please include the product name or order details when contacting us. For personalized concerns about skin reactions or persistent skin conditions, please consult a qualified healthcare professional.

5. Business & Wholesale Inquiries

CEXLIRAY welcomes inquiries from retailers, distributors, commercial buyers, beauty businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@cexliray.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: CEXLIRAY

Website: cexliray.com

Legal Entity:
Wuhan Zhenpinfu Trading Co., Ltd.

Registered Address:
B10-10, No. 18 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Unified Social Credit Code:
91420114MAEDWPWJ6K

Customer Support Email:
service@cexliray.com

cexliray.com is owned and operated by Wuhan Zhenpinfu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing suitable skincare products to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@cexliray.com

Thank you for choosing CEXLIRAY.

CEXLIRAY — Thoughtful Skincare for Hydrated, Radiant, Healthy-Looking Skin.