FAQ

Orders & Shipping

How do I place an order?

To place an order, select the CEXLIRAY skincare product you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your CEXLIRAY skincare product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video, if relevant, showing the product condition, packaging, dispensing mechanism, or other product-related issue

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does CEXLIRAY offer?

CEXLIRAY offers a curated collection of skincare products that combine botanical-inspired ingredients with science-focused skincare. Our products are designed to support daily hydration, brighter-looking skin, and skin nourishment and repair.

Our skincare solutions focus on:

  • Deep hydration and lasting moisture
  • Brightening and revitalizing skincare
  • Skin nourishment and barrier support
  • Daily care for a smoother, healthier-looking complexion
  • Gentle skincare for different skin types and everyday needs

Available products may change as new collections and formulations are introduced.

Are CEXLIRAY products made with different ingredients, textures, and packaging?

Ingredients, formulations, textures, packaging materials, finishes, and product designs may vary depending on the product.

Due to ingredient characteristics, formulation processes, packaging materials, and production variations, slight differences in the following may occur between individual products or production batches:

  • Texture and consistency
  • Color or appearance
  • Fragrance, where applicable
  • Packaging finish and decorative details
  • Bottle or container appearance

These minor variations do not necessarily indicate a product defect. Please refer to the individual product page and packaging for specific product information.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, textures, packaging designs, and other visual details as accurately as possible.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Ingredient and formulation characteristics
  • Packaging materials
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for CEXLIRAY skincare products?

For most CEXLIRAY skincare products:

  • Follow the usage instructions provided on the product packaging.
  • Use products as directed and avoid contact with the eyes unless the product is specifically intended for that area.
  • Keep containers tightly closed when not in use.
  • Store products in a cool, dry place away from direct sunlight and excessive heat, unless otherwise specified.
  • Avoid introducing water or other substances into the product container.
  • Use clean hands or the appropriate applicator when applying products.
  • Check product-specific storage instructions and expiration or period-after-opening information where provided.

How should I use CEXLIRAY skincare products in my routine?

Usage instructions may vary depending on the product's formulation and intended purpose.

  • Follow the directions on the product label.
  • Introduce new products gradually, especially if your skin is sensitive.
  • Consider patch testing a new product before regular use.
  • Avoid combining products in ways that may cause irritation.
  • Use sunscreen during the day as part of your skincare routine, particularly when using products intended to improve the appearance of dullness or uneven skin tone.
  • Discontinue use if irritation or discomfort occurs.

Individual skin needs and responses vary. If you have persistent skin concerns or experience a significant reaction, consult a qualified healthcare professional.

What should I do if I experience a problem with a skincare product?

If you experience a problem with your CEXLIRAY product, stop using it if you notice irritation, an unusual change in appearance, or another unexpected issue.

Where applicable, check:

  • Product packaging and seal condition
  • Usage instructions
  • Storage conditions
  • Product expiration or period-after-opening information
  • Dispensing mechanism and container condition
  • Ingredient information, if you have known sensitivities

If the issue concerns product quality, packaging, or an order, please contact our customer support team. For skin reactions or medical concerns, seek advice from a qualified healthcare professional.

Are CEXLIRAY skincare products suitable for all skin types?

Skin types and individual skincare needs vary. While CEXLIRAY focuses on gentle formulations and daily care, not every product will be suitable for everyone.

Please review the ingredient list, product description, and usage instructions before purchasing or using a product. If you have sensitive skin or known ingredient sensitivities, consider patch testing before regular use.

Are product sizes and details exact?

Product sizes and specifications shown on our website are intended to provide a useful reference.

Small variations in packaging dimensions, appearance, or other details may occur due to manufacturing methods, packaging design, or measurement techniques.

Please review the individual product page and packaging for detailed product information.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does CEXLIRAY offer a warranty?

Eligible CEXLIRAY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use, where applicable.

The applicable warranty period and coverage, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details about product care and support, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your CEXLIRAY skincare product has an issue involving its formulation, packaging, container, dispensing mechanism, seal, or other product details, please stop using it if you suspect a quality issue. Avoid opening, altering, or transferring the contents into another container unless necessary for safe handling.

If the problem concerns product quality or your order, please contact:

Email: service@cexliray.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the issue, where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

CEXLIRAY does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product size and volume
  • Ingredients
  • Formulation and texture
  • Intended skincare benefits
  • Directions for use
  • Skin type considerations, where specified
  • Packaging details
  • Storage and care instructions
  • Warnings and precautions

Because ingredients, formulations, and usage instructions vary between products, please review the relevant product page and product packaging before purchasing or using a product.

Can product colors, textures, or packaging look different in person?

Yes. Product appearance, texture, and packaging details may vary slightly depending on:

  • Screen settings
  • Lighting and photography conditions
  • Ingredient and formulation characteristics
  • Packaging materials
  • Manufacturing processes
  • Product batches

We aim to represent each product as accurately as reasonably possible.

Do skincare products have identical textures, colors, and packaging details?

Not necessarily.

Products featuring botanical ingredients, distinctive textures, specialized formulations, or unique packaging designs may show slight differences between individual products or production batches.

These minor variations may be normal characteristics of ingredients, formulations, or manufacturing and do not necessarily indicate a defect. If you notice an unusual change in color, texture, smell, or packaging integrity, discontinue use and contact our customer support team for assistance.

Contact Us

If you have questions about your order, shipping, returns, product care, ingredients, product specifications, warranty support, or product usage, please contact us:

Email: service@cexliray.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: CEXLIRAY

Website: cexliray.com

Legal Entity:
Wuhan Zhenpinfu Trading Co., Ltd.

Registered Address:
B10-10, No. 18 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Unified Social Credit Code:
91420114MAEDWPWJ6K

Customer Support Email:
service@cexliray.com

CEXLIRAY — Thoughtful Skincare for Hydrated, Radiant, Healthy-Looking Skin.

Discover skincare essentials, thoughtfully developed formulations, and updates from CEXLIRAY.