Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through cexliray.com.

cexliray.com is operated by Wuhan Zhenpinfu Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on cexliray.com.

Scope of These Terms

These Terms apply to purchases of products offered through cexliray.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Care information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, ingredients, product sizes, textures, colors, packaging, directions for use, pricing, and availability as accurately as possible.

CEXLIRAY products may include skincare products designed to support:

  • Deep hydration and moisture retention
  • Brighter, more radiant-looking skin
  • Skin nourishment and care
  • Skin revitalization and maintenance
  • Daily skincare for different skin types
  • Care for the early visible signs of aging

Actual product appearance may vary slightly due to:

  • Screen or display settings
  • Photography and lighting conditions
  • Manufacturing tolerances
  • Packaging or design variations
  • Product batch differences
  • Packaging or design updates

Products may have minor variations in color, texture, packaging details, or appearance. Such variations may occur during normal manufacturing and do not necessarily indicate a product defect.

Skincare results and individual experiences may vary depending on skin type, skin condition, product usage, and other individual factors. Product descriptions are intended to provide general product information and do not guarantee specific results.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Customers are responsible for reviewing product descriptions, ingredient information, product sizes, directions for use, and other relevant details before purchasing or using a product.

Product formulations, ingredients, textures, packaging, and usage instructions may vary between different products or versions. Please refer to the information provided on the relevant product page and product packaging for product-specific guidance.

Customers should consider their individual skin type and sensitivities when selecting skincare products. If you have known ingredient sensitivities or concerns about whether a product is suitable for your skin, review the ingredient list carefully before use.

Unless expressly stated otherwise, CEXLIRAY does not guarantee that a product will be suitable for every individual or compatible with every skincare routine.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

CEXLIRAY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@cexliray.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on cexliray.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

  • Product type
  • Product specifications
  • Product variations
  • Promotional eligibility
  • Destination
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

CEXLIRAY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device type
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

CEXLIRAY may occasionally provide promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

CEXLIRAY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of CEXLIRAY's reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

We take reasonable measures to package skincare products appropriately for transportation. Customers should inspect their order promptly after delivery and contact us if products appear damaged or incorrect.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact CEXLIRAY before returning a product so our customer support team can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your CEXLIRAY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

  • Skincare products
  • Product containers or bottles
  • Packaging or seals
  • Missing items
  • Other product components or order contents

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the original packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

CEXLIRAY products should be used according to the directions and care recommendations provided on the relevant product page or product packaging.

  • Review the product ingredients and directions before use.
  • Use each product according to its stated purpose and instructions.
  • Consider your skin type and individual sensitivities when selecting products.
  • Follow any product-specific storage and handling instructions.
  • Stop using a product if irritation or an unexpected adverse reaction occurs.
  • Keep products away from conditions that may compromise their quality, following the storage guidance provided with the product.

Individual skin responses may vary. Product descriptions are intended to describe general skincare purposes and are not a guarantee of individual results.

Product Dimensions and Natural Variations

Product sizes, descriptions, and specifications displayed on cexliray.com are provided as product references.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Packaging characteristics
  • Product batch differences
  • Design updates
  • Screen and display conditions

Skincare products may have slight differences in packaging appearance, color representation, or other visual details due to manufacturing and display conditions.

Product Support and Warranty

Certain CEXLIRAY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through cexliray.com are intended primarily for lawful personal use unless otherwise agreed by CEXLIRAY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use cexliray.com or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security
  • Other unlawful or deceptive activities

CEXLIRAY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • CEXLIRAY branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by CEXLIRAY, Wuhan Zhenpinfu Trading Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

CEXLIRAY may use third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Website security

Third-party services may operate under their own terms and privacy policies.

CEXLIRAY is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that CEXLIRAY may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, cexliray.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur.

Skincare products are intended for their stated cosmetic purposes. Individual results may vary, and no specific skincare outcome is guaranteed.

Limitation of Liability

To the fullest extent permitted by applicable law, CEXLIRAY and Wuhan Zhenpinfu Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs, where applicable
  • Replacement
  • Returns
  • Refunds
  • Cancellations

Changes to These Terms

CEXLIRAY may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website functionality
  • Store policies
  • Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a CEXLIRAY product, or our store policies, please contact us:

Brand: CEXLIRAY

Website: cexliray.com

Legal Entity:
Wuhan Zhenpinfu Trading Co., Ltd.

Registered Address:
B10-10, No. 18 Suohe Road, Suohe Subdistrict, Caidian District, Wuhan, Hubei Province, China.

Unified Social Credit Code:
91420114MAEDWPWJ6K

Customer Support Email:
service@cexliray.com

cexliray.com is owned and operated by Wuhan Zhenpinfu Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.